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Privacy Policy
WillSitter.com strives to ensure your information is secure, handled appropriately, and in line with this policy. This privacy policy will let you know how we collect, use, disclose, and process your data. This policy covers using the WillSitter.com website, products, services, and our customer service features, including phone calls and chats.
When you use our website, you may provide us with personally identifiable information, or “Personal Information.” “Personal Information” refers to information about you that can be used to contact or identify you and information on your use and activities on our site. Data collected on the WillSitter.com site related to Personal Information is called “Personal Data” in this policy.
This Privacy Policy is incorporated into our Terms of Service and governs your use of WillSitter.com’s services. If you have any questions about this policy or any other aspect of WillSitter.com’s policies and services, please get in touch with us at admin@willsitter.com
Application
If you use our site and services, this policy applies to you. If you disagree with any aspect of this policy, please do not use our site, products, or services.
Our Responsibilities
To protect your data, to honor your requests related to permissible limitations regarding the use of your Personal Data, to ensure you have the information you need to understand our use of your Personal Data and to ensure you understand how to exercise your privacy rights.
Your Responsibilities
Please read this privacy policy, our corresponding security policy, and terms of service. Confirm that your use of our services indicates that you understand our policies and agree to the terms they describe.
When collecting data
We collect Personal Information from you when you submit it to our forms and questionnaires. We may also collect additional Personal Information you provide by interacting with technical or customer support via chat or phone and when you opt into our marketing emails and messages. Our servers also automatically record information that your browser sends whenever you visit our website. We also may receive information about you from our marketing partners when they provide it to us and from social media websites if you use the social media function to log into our website.
Text Messaging Usage
By interacting with our primary contact number, 1 (877) 945-5748, you provide your consent to receive text messages from WillSitter.com in accordance with your interactions. The frequency of such messages may vary. Standard message and data rates may be applicable. To discontinue the reception of further messages, please respond with " STOP " or seek additional assistance by replying with " HELP. "
No information pertaining to mobile or messaging consent will be disseminated to third parties or affiliates for the purposes of marketing or promotion. Furthermore, all previously mentioned categories explicitly exclude data concerning text messaging originator opt-in and consent; this information will remain confidential and will not be disclosed to any third parties.
Types of data collected by WillSitter.com
We collect the following types of data. We collect and retain your data only long enough to complete the business activities and purpose for which you provided the data.
Contact information
Like your name, address, telephone number, and email address.
Financial information
Like your account number, credit card or other billing information, account balance when linked through a secure third party, and the account type, institution, and ownership information.
Data that identifies you
Such as your IP address, login information, login or account information you submit into your End-of-Life plan, browser type, time zone, general geolocation data that we collect and that you provide when you sign up, when you sign in, and how you interact with marketing messages.
Sensitive data
This data is any Personal Information that reveals an individual’s government-issued identification, finances, precise geolocation, race, religion, union membership, private communications, genetics, biometrics, health, or sexual orientation. We use your sensitive data only as reasonably necessary to provide the services and in a manner limited to the business purpose for which the data was collected.
While we do not request or require sensitive data from you to use our products or services, some of the documents you upload via the document upload feature may contain sensitive information. We will store that data on your behalf, in line with the purpose and function of the document upload feature, but for no other purpose. If that changes, we will update this policy and give you prior notice and a direct opportunity to opt out of any share of sensitive information.
Data on how you use WillSitter.com
We may collect information about how you interact with WillSitter.com’s website– including how you interact with specific web pages– to improve your user experience to track page response times and download errors.
Data you share about someone else
When you share someone else's contact information through our shared access functions or within your End-of-Life plan documents, you assert that you have obtained that person’s consent to share their Personal Information with WillSitter.com. Please do not share the Personal Information of anyone without their consent or permission. We use information you’ve shared on behalf of someone else following this policy.
Types of data we do not collect
Children, dependents, and pet’s data
Our services are intended for use only by those over 18. We do not target WillSitter.com to children, and we do not knowingly collect, share, or sell any Personal Data from anyone under 18. Our documents allow you to enter information regarding your dependent children, dependents, and pets, but we don’t collect that information without your consent. We use any data you submit regarding your minor children, dependents, and pets for the specific business purpose of helping you create your End-of-Life plan.
Data belonging to citizens of the European Union
Our services and products are designed, developed, and intended for adults in the United States. We do not intentionally or knowingly collect any data from any person who is a citizen of the European Union.
Why we use your data
We follow data protection laws to ensure that your data is only used where legally permitted. Specifically, we use your data for the following purposes:
To provide a seamless and easy user experience, we use your data, including Personal Information, to assemble your personalized End-of-Life plan document. We securely store the documents you upload using the document upload feature. We also use site metrics and data about your website use to ensure the process
runs smoothly, ensure your information is always secure, process payments, and maintain the back end of our site.
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We use identifying data, including Personal Information, to verify your identity and complete your requests throughout the website.
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We use identifying data to notify the people you choose about your End-of- Life plan. (This is the “Shared Access” feature, which only shares your End-of-Life plan with your direct consent to your chosen email address.)
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Marketing purposes, when you opt in to receiving marketing emails and never after unsubscribing. We use identifying data like your email address and first and last name to send customized marketing messages to you.
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Member Support- When you need help with our products and services, our member success team may look at the information provided by you and captured by our systems to make sure that you get the answers you are looking for and to solve any problems you encounter.
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If you sign up through one of our affiliates, we may share identifying information with the affiliate. Such information is limited to your name, email address, and the type of End-of-Life plan you purchase. If you’d prefer we not share information with affiliates, please send your request to opt out of affiliate information sharing to admin@willsitter.com.
Third-party service providers and partners
Site improvements and efficiency
We engage third parties to assist us in operating our website, conducting and improving our business, and providing service to you. Sometimes, we offer third-party access to your Personal Information only as necessary to perform a specific task related to the purpose and function of our website, services, and products.
Corporate merger or acquisition
We may sell, transfer, or otherwise share some or all of our assets, including your Personal Information, in connection with a corporate transaction such as a merger, acquisition, reorganization, or sale of assets. In such an event, you will receive notice if your data is transferred and becomes subject to a different privacy policy.
Legal compliance
We may release your Personal Information when necessary to comply with the law, enforce our site policies, or protect our rights or the rights of others regarding property or safety.
Obscured or anonymized data
We may use or provide anonymized data to other parties for marketing, advertising, or other uses. This data is stripped of any personally identifying characteristics and does not include Personal Information.
Third-party services
We might link to or offer third-party services on our website. If you click on any of those third-party offerings, we may facilitate sharing the information and documents you choose to use with those services if we have your consent. Your use of those services is not governed by our Terms of Service or this Privacy Policy. We do not control the services of those third parties or how they use your information and documents. Review the terms, conditions, and privacy policy before using third-party services.
Affiliate links
If you sign up for WillSitter.com through an affiliate or referral link on another website, we may share some Personal Information with that affiliate or referral source. The Personal Information transmitted is limited to your name and email address, and this information is shared for joint marketing purposes. If you want to opt out of sharing information with affiliates of any kind, email a request to opt-out to admin@willsitter.com
Wix Analytics
We use Wix Analytics, a service offered by Wix that collects data to track and report the use of our website and its traffic. This data is shared with other Wix services. Wix may use the collected data to contextualize and personalize the ads of its advertising network. This data may include pseudonymous identifiers that can be connected to other data that we have about you. By continuing to use our website or any service offered by us, you agree and consent to our implementation and features of Wix Analytics that we use.
Sale of personal information
WillSitter.com does not believe it sells Personal Information in any context. However, we do share some information following this policy.
Summary of our privacy practices for CA residents
WillSitter.com has collected the following categories of Personal Information from its consumers in the last twelve (12) months:
Identifiers
Source: consumers
Who info may be shared with Service Providers, Business Partners, Government Entities, Required by Law, Related Parties
Protected characteristics
Source: consumers
Who info may be shared with service providers, business partners, government entities, required by law, related parties
Commercial information
Source: consumers, service providers, business partners
Who info may be shared with service providers, business partners, government entities, required by law, related parties
Internet activity
Source: consumers, service providers
Who info may be shared with service providers, business partners, government entities, required by law, related parties
Geolocation data
Source: consumers, related consumers, service providers, business partners
Who info may be shared with service providers, business partners, government entities, required by law, related parties
Audio/video information
Source: consumers, service providers
Who info may be shared with service providers, government entities, required by law, related parties
Commercial information
Source: consumers, service providers
Whose info may be shared with service providers, business partners, government entities, required by law, and related parties.
Privacy rights for CA residents
Under the California Consumer Privacy Act, California residents have specific privacy rights relating to Personal Information. We want to ensure that you know exactly how and why your data is collected and used so you may fully exercise your privacy rights if you choose to do so. We only use your information with your permission to do so. If you wish to exercise your privacy rights, you can describe your request to admin@willsitter.com or communicate with us at 877-945-5748. We will provide you with a response within 45 days or with an explanation as to why an extension might be necessary. California residents have the following rights regarding how we capture and use your data:
Right to access your Personal Information
You have the right to request access to the Personal Information we have collected about you. That information includes the category of information, source of information, the business or commercial purpose for which the information is collected, whether and how that information may be shared with third parties, and what specific types of Personal Information are collected. You also have the right to request a copy of that information.
We will provide this to you unless legal exceptions apply. If you wish to access your information, please send a description of the information you want to see to admin@willsitter.com. All requests are subject to identification verification. Verification includes minimum proof of Name via government-issued identification, e-mail, and other account information that would only be known to the account owner or legally appointed representative.
Right to know how and why we use your Personal Information.
This policy describes how, when, where, and why we collect your Personal Information. We ask that you not use our services or site if you disagree with any aspect of this policy.
Right to opt out of selling or sharing your data with a third party.
You have the right to opt out of having your information shared or sold with third parties for a non “business purpose” as that term is defined under the CCPA, for example, for cross-behavioral advertising or with our affiliates as described above. We don’t sell your data, however. However, if you wish to opt out of sharing your Personal Information for commercial purposes, please send your request to opt-out to admin@willsitter.com.
Right to correction
You have the right to request corrections to any inaccuracies in your Personal Data stored by WillSitter.com.
Right to deletion
You can request that your Personal Data be deleted at any time. We may need to retain some data for legal purposes, but we will try to comply with your request. If you wish us to delete your Personal Information, please email your request to admin@willsitter.com or submit a request to delete your account through your WillSitter.com account. You can also call us at 1 (877) 945-5748. Your request to delete is subject to identity authentication.
Right to non-discrimination
WillSitter.com will not discriminate against you for exercising your privacy rights. This means we will not deny you goods or services, charge you differently, penalize you, or subject you to different treatment because you exercise your privacy rights.
Securing and storing your data
We take reasonable steps to maintain the safety of your Personal Information. For example, sensitive Personal Information is transmitted via Secure Socket Layer (SSL) technology, and access to your account information requires a username and password. You must keep your password confidential and always log out and close your browser when you finish your session.
Cookies and other technologies
Cookies and web beacons are small files stored in your internet browser. We use session cookies stored on your computer or device until you close the browser window or turn off your computer. We also use persistent cookies stored in your device for future visits to make loading a webpage you have visited before easier. We use cookies to store your preferences, analyze and improve your experience with WillSitter.com, authenticate and secure your account, gather demographic information about our user base, maintain quality assurance, and target content and advertisements that are relevant to you.
You can turn off cookies at any time by changing your browser preferences. Some cookies are essential for the operation and function of our website, and opting out of such cookies will impact your ability to use and access the basic functions of our website. You may also opt out of non-essential cookies when you visit our website. You may need to clear your cache to change your cookie preferences directly on our website. You can also change those preferences directly in your browser at any time.
Opting out of some cookies may affect your browsing experience. If you don’t opt out of cookies, WillSitter.com will issue cookies when you interact with our website. We also use other similar technologies to analyze trends, maintain the website, and gather demographic information about website visitors.
Policy modification
Online Privacy rules and regulations are changing rapidly, and we are committed to ensuring our policy changes with the laws and expectations of privacy on the web. We will post all updates here and may contact you through other methods to alert you of more significant changes to this policy. Any questions you have regarding this policy
should be directed to admin@willsitter.com
Updated: January 1, 2025